Terms and Conditions Usage of this site in any manner constitutes acceptance of the current policies and procedures as defined below. If you have questions or comments regarding this site or our company, please email or call us toll-free at 877-703-0664. We will be happy to be of service! If you need any other sort of office furnishings other than what we have here, you might enjoy visiting us at our parent company's site, Evolutionary Office. If you need anything in the way of utility products, such as step stools or step ladders, you might enjoy our site at The Step Stool Store. TreeHook PO Box 1212 Manor, TX 78653-1212 512-272-4422 800-801-6112 Toll-Free 512-272-4811 Fax info@treehook.com Do you have a catalog? What if I want to furnish a complete office or project? How long before my product arrives? How do I check the status of my order? I'm an individual, not a business. Can I buy from you? How do you use my email address? Samples Payment methods Purchase orders Sales tax Shipping charges Minimum order Freight damage Freight carrier responsibilities Calling before delivery Shipping outside the United States Return policy Cancellations and changes Warranties Copyrights Contractual Obligations - Your Agreement (Top) Q. Do you have a catalog? A. No, because our prices would have to be higher, for two reasons: First, we would have to compensate for unexpected price increases between editions. Without a catalog, if prices change we adjust our online price on the individual item quickly. A printed catalog requires a business to have higher prices on every single item to cover themselves in case of increases. We don't have that problem and the happy result is that you save money. Second, we don't have the expense of printing a catalog with several items you're interested in along with several thousand items you don't care about. That's why you often find businesses on the Web without catalogs are less expensive than businesses with published catalogs. Less overhead means lower prices. The result is that you will have more information about the particular products you're intrigued by rather than compressed descriptions of several thousand products. (Top) Q. What if I want to furnish a complete office or project? A. We can easily provide quotes through our parent company, Evolutionary Office. (Top) Q. How long before my product arrives? A. All products have their lead times marked on each page, near the bottom of the page, right before the options and order button. Please note the Availability time is the approximate time that is our best knowledge of the manufacturer's current lead times and is subject to change. Further, the time noted does not include transportation time from the factory to your facility, which can be up to ten business days, but in practice is usually no more than a week. If you prefer faster delivery, please contact us for a quote. We will certainly ask the factory if it's possible, but most items will not ship faster than the time shown as Availability on the product page, due to manufacturing schedules. You wouldn't want someone getting in front of you and bumping your order further back in the queue, would you? (Top) Q. How do I check the status of my order? A. Actually, there isn't any good way. Products are custom-made to your order by our manufacturers. On each product page, there is a field that says Availability. The Availability shown on the product page is how long it will take to manufacture your order. Take the date you place the order and add the Availability time to it. Then add a week to that for transit time from the factory. You now have the Status of Your Order. No, we're sorry, but we don't have your UPS tracking number. Our manufacturers do not provide us with this information without a special phone call being made; this industry uses a different business model than you may be used to as an individual consumer. Yes, you can email us to get that information for you and we'll be glad to do so, but it's not something we have at our fingertips. This site is designed for professional architects, interior designers and facility managers. They know lead times vary based on the number of orders the factory is currently dealing with and may be sometimes shorter or longer than we've said it should be on our product page. But, it should be pretty close. We are happy to be of service to anyone, based on the assumption they have the same understandings and requirements as the professional group mentioned above. (Top) Q. I'm an individual, not a business. Can I buy from you? A. Of course. Apple started in a garage; Dell started in a college kid's apartment. Who knows what's going to come out of your home office? (Top) Q. How do you use my email address? A. You can read our Privacy Policy but we'll sum it up: Only to complete your order. We will not send you unsolicted email and we won't sell, rent or give away your email address or any other information you give us. (Top) Q. I'd like to see it before I buy it. Can I get a sample? A. Sure, if it's a non-custom product. Custom products made to your specifications are not returnable. However, if it's something simple, all you have to do is pay for it. We do have a returns policy for that sort of thing. However, please be aware there may be a restocking fee. If you feel you absolutely must touch and feel the product before purchasing, we recommend you find a local store. This site primarily caters to interiors professionals who are familiar with the products we provide. Unfortunately, there are fixed costs associated with fulfilling an order, both for us and for the manufacturer, whether it's a sample or an order. Because of this, the minimum product price at which we can afford to send a sample is $500. Further, there is a non-refundable handling fee of $45.00 to send the sample, plus you are responsible for freight charges going to you and, if needed, to return the sample. (Top) Q. What forms of payment do you accept? A. American Express, Discover, MasterCard, Visa, and checks. Purchase orders are not accepted, but we will be happy to provide a proforma invoice for any amount over $100.00. Upon receipt of your check, we will place your order. Orders requiring proforma invoices for less than $250.00 will require a $15.00 Service Charge per invoice generated. Please note that credit cards will be immediately charged upon receipt as a deposit on your order. The majority of our products are custom made and cannot be canceled once in production without substantial restocking fees. If you prefer us to wait to charge your card until shipment, please make a note of it in the Notes section of the order form. In this event, the amount of 50% will be charged to your card upon order acceptance and the balance will be placed on the card on the date the product is shipped from the factory. Purchase orders are accepted from any government agency if the product is on the GSA schedule. If the product is not on the GSA schedule, purchase orders are not accepted. We do not offer payment plans or open credit accounts to individuals or business. Sorry. On orders exceeding $5000.00, you have the option of paying 90% with either a credit card or check in advance and you may retain 10% of the total for 10 business days after receipt of the product, if you choose. Retainage which has not been paid after 30 days will be subject to being turned over to a collection agency. After 90 days, retainage which has not been paid will be subject to civil suit in Travis County, Texas. (Top) Q. What about taxes? A. If you're in Texas, we charge Sales Tax. If you're not, we don't. Please check your local laws. You may be responsible for paying the Use Tax on purchases from out-of-state. (Top) Q. What about freight charges? A. Many of our products have the cost for transport already included in the price. If not, you will be given a price for the freight prior to acceptance of your order. If an item has Free Shipping, that applies only to the continental United States. Orders to Alaska, Hawaii, US Territories, and Canada will always have additional freight charges. (Top) Q. What about minimum orders? A. There is a minimum order value of $50.00. We apologize for the necessity, but there is an overhead cost to every transaction. Transactions below $50.00 do not cover that overhead cost. (Top) Q. What about freight damage? A. Inspect the boxes when you receive them before you allow the freight carrier's driver to leave. If there is the slightest mark on the box, open the item and inspect it. If there is any damage whatsoever, mark the freight carrier's delivery ticket with a notation of the damage. We are not responsible for freight damage, but we will assist you in filing a freight claim. Once the product leaves the manufacturer's dock, it belongs to the freight company. Your signature upon the freight company's bill of lading indicates your acceptance of the shipment in perfect condition, therefore, please do not sign the carrier's paperwork until you are certain it is indeed in perfect condition. Freight companies often deny claims for "concealed damage" or pay a fraction of the cost. Your only hope of getting the full amount of the cost of the product is to have noted the freight bill appropriately. As we are neither the shipper nor the freight line, we cannot replace your product without payment of full replacement or repair cost from the freight line. (Top) Q. What are the responsibilities of the freight carrier? A. The freight carrier driver is responsible for bringing the product to the end of the truck. They do not have to bring it any further than that point, although many truck drivers will assist you to take it a little further. However, do not rely on this. If you have a heavy shipment, please be sure to have sufficient help on-hand to assist you in unloading the truck and placing it where you wish. If you prefer inside-delivery and/or setup of your product, please contact us so we may provide you with a list of contractors for you to choose from. We do not provide inside-delivery or setup directly. (Top) Q. Will the freight carrier call before they attempt to deliver my order? A. Freight carriers will not call before delivery without payment of a $25 fee for this service. If you want this service, please contact us so the notation can be made on your order and your account billed accordingly. If you have requested this service and it is not performed, you have the right under Federal law to refuse the shipment and make the carrier redeliver the product 24 hours later, without redelivery charges. In practice, if you receive the product anyway, the carrier will not refund the call-before-delivery fee. If you are not able to accept a shipment between the hours of 8 AM and 5 PM on weekdays which are not holidays, please let us know so we can make note of this to the manufacturer and they can alert the freight carrier. If the driver attempts to deliver your product and no one is there to receive it, the freight company may charge you a re-delivery charge, which is your responsibility to pay. (Top) Q. Do you ship outside the continental United States? A. Yes, to Hawaii, Alaska, and U.S. territories, but it involves additional freight charges. We do not ship to countries other than the United States. However, if you are in another country, and you find a product here that you like, we will be happy to assist you in finding a dealer of that product in your area. (Top) Q. What's your return policy? A. Custom products, which are created with your selection of color are made to your specifications and are not returnable. Further, please note that some of our products do not exist prior to your order. These orders are considered to be custom regardless of color choice. We accept returns of non-custom merchandise up to 15 days after receipt of your order, however no merchandise may be returned without our written consent and shipping instructions and may be subject to a restocking fee of up to 40% of the List Price. Unauthorized returns will not be accepted. The cost of shipping the product to you and the cost of shipping to return merchandise will be your responsibility in any case and by use of and/or purchase from this site you specifically agree to these conditions. Custom orders made specifically to your color specifications are not returnable once shipped. Once in production, a custom order may not be canceled at all or at best, will incur restocking fees. Please be certain you have reviewed finish samples prior to ordering; we are happy to send you finish samples and would far rather delay your order for a week to be certain you are getting exactly what you need rather than make you angry by sending you a custom product which looked different on your monitor, but which you can't return. Patience is a virtue when dealing with custom products! (Top) Q. What if I change or cancel my order prior to shipment? A. Changes or cancellations may only be made with our written agreement and a restocking fee may be assessed. This is dependent on the progress of your order at the manufacturer. In our case, if we find that an error was made due to a manufacturer's discontinuation of the product or price increase or due to our own error, we will request your permission to either increase the amount of your order or cancel it. In either case, you will be informed of the change prior to your credit card being charged. (Top) Q. What about Warranties? A. All products we sell are covered by the manufacturers' warranties. In the unlikely event you receive a product with a defect, please contact us and we will send a factory representative of the manufacturer to evaluate and recommend a solution, replacement, or repair. (Top) Q. Can I copy information, photos or graphics from here? A. You may reproduce any information you find here for the purpose of demonstrating the products we represent to prospective purchasers. However, please be aware that the majority of the photographic and graphics materials here are originally copywritten by the manufacturers represented and are used with their permission. The original copyright belongs to the manufacturer and we recommend that if you choose to use the information to promote the manufacturer's products without our logo information attached, you should contact the manufacturer directly for their permission. Copyright infringements, outside of the narrow definition above, will be prosecuted to the fullest extent of the law. (Top) Q. What am I agreeing to by using this site? A. Your use of this site and purchases from the site constitutes acceptance of and agreement with our current terms and conditions as defined on this web page. Waiver of any particular term or condition due to special circumstances can only be executed in writing by an officer of Evolutionary Office and you agree that such waiver will be a one-time event and will not invalidate these terms and conditions beyond that event. Evolutionary Office reserves the right to make changes or modifications to products and pages shown on this site. Errors on this site created due to changes or modifications by manufacturers, either by changes in specifications or pricing, will be communicated to the purchaser when relevant to an order-in-process and the purchaser will have the right to cancel the order-in-process without penalty if it is due to a manufacturer's change or modification. Cancellation of the order is not available once product is either in production or has been shipped without substantial restocking fees and some products, once ordered, may not be able to be canceled. Products shown here represent Evolutionary Office's best knowledge of the product on the day which the page was last updated and may be out of date due to modifications made by the manufacturers. Evolutionary Office is not responsible for errors, omissions or changes to product specifications by the manufacturer which were not communicated to Evolutionary Office by the manufacturer, but makes every reasonable effort to ensure that product pages are current. Credit card charges reversed without written permission of an officer of Evolutionary Office may constitute Fraud and may be prosecuted to the fullest extent of the law. Please note that a processing fee of $65.00 per iteration plus applicable attorney's fees will be charged against your credit card for any chargeback decided in our favor and you specifically agree to these fees. We prefer to refund your money if we can do so without cost to Evolutionary Office, but most orders from this site cannot be canceled once entered without substantial restocking fees and some orders cannot be canceled at all. Your consideration and your patience are virtues when dealing with custom products made to your specifications. This agreement will be governed by and construed in accordance with the laws of the State of Texas applicable to agreements negotiated, executed and performed entirely within the State of Texas. This agreement supersedes and will have precedence over any other agreements between you and any other parties within the broadest scope of such terms and conditions which are contained herein. Both parties agree to seek Arbitration through a nationally recognized arbitration organization to resolve disagreements prior to seeking legal recourse through the court system except in the case of criminal actions where Evolutionary Office reserves the right to immediately file charges. All costs of arbitration or civil litigation, including but not limited to arbitrator fees, attorney fees and/or court costs will be borne by the loser of any civil action, for both parties, regardless of outcome and you specifically agree to this clause. Any claim or action brought by one of the parties in connection with usage of this site and this agreement shall be brought in the appropriate State or Federal court located in Travis County, Texas and both parties specifically consent to the exclusive jurisdiction of such court. (Top) Thank you for your consideration.